Working on a biz-to-biz Flash presentation last year. The client fell immediately in love with a text animation I used for the title sequence and insisted upon using it throughout the presentation. The technique necessitated that each character be broken apart (i.e., not symbols, no easy editing for me).
Me: This is pretty time-intensive stuff. We can do it, but it's gonna add 4-5 days.
Client: Can't you just put it into the program and make it do it?
Me: I am "the program" that makes it "do it".
Client: Oh. Well, this is important and we've got the time, so let's do it.
Me: Okay. We're already passed design-approval, so I need you to sign off on this.
Client: Okay.
The week progresses, I finish the work ahead of time, the client is thrilled. She calls me after she showed the piece to the company's CEO and other various big wigs.
Client: Everyone loves it! You've done a wonderful job. The CEO has requested one simple change.
Me: ...
Client: You know all of those letters that we animated? Could you just change those from white to light grey? Like a *really* light grey. That's the only thing he wants done - I think he wants to put his "mark" on the piece.
Me: ...
Client: ...
Me: Sure. We can do that. That change will take 5 days at 1.5 the original rate.
Client: What? Why would it take so long? Why are you raising the price? Listen, we're not suckers here... we do big business. I mean BIG!
Me: I you read our contract, you will find that this rate-hike is outlined if design changes are implimented past approval.
Client: ...
Me: ...
Client: Fine. Just get it done. But none of this 5 day stuff. We've got business to attend to around here. Just put it into the program and change the color.
Me: We've been through this... *I* am "the program" that makes these changes.
The CEO got to "make his mark", and his vanity only cost them an additional 2k. It took me 4 months, but I finally got the last check by having a lawyer friend give them a call.