Client Quote 374/521:

This was actually told to me by a mate in IT support. They had recently changed from terminals to pc's:

Girl on phone: My computer doesn't work.

Him: What seems to be the problem ?

Girl: I can't open Word.

Him: Move the mouse to the start button at the bottom left of the screen and left click.

Girl: okay i've done that, but nothing is happening.

Him: okay I'll come up and help.

He arrives up there and see's her with THE ACTUAL MOUSE ON THE SCREEN......

<blink> aaaarrghhr <blink>