A friend of mine was working tech support for an ISP in 1998. A kid who had just bought a computer and internet access needed some help logging on for the first time.
My friend: So now that the preferences are set, you can go ahead and connect.
(some modem noise, then silence)
Caller: Uh... now it says, "Connected"
My friend: That's good. Is there anything else I can help you with?
(silence)
My friend: Hello?
Caller: ... Is this the Internet?
My friend: Yeah, that's what everyone's been talking about.
>>Eventually, he opened Netscape.