This is a story I once heard about some helpdesk .. It isn't exactly a client quote and it's probably quite old, but I'll post it anyway..
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- Hello, how can we help you?
- Yeah.. erm .. well ..
My coffeecup holder has seem to be broken off.
- Ehm .. Coffeecup holder you said?
- Yeah, my coffeecup holder..
- Did you get that with your computer?
- Eeeh, Yes.
- What kind of computer do you have?
- An iMac.
- Hmmm ...
Could you maybe describe the holder?
- Well.. It says 40x ..