A friend of mine was working tech support for an ISP in 1998. A kid who had just bought a computer and internet access needed some help logging on for the first time. My friend: So now that the preferences are set, you can go ahead and connect. (some modem noise, then silence) Caller: Uh... now it says, "Connected" My friend: That's good. Is there anything else I can help you with? (silence) My friend: Hello? Caller: ... Is this the Internet? My friend: Yeah, that's what everyone's been talkin…