Excerpts from a single conversation with the owner of a client company. Try to imagine a gruff, hotheaded old cowboy (literally) who spends his ample free time riding Harleys (fast horses) cross-country where there's "no 'lectricity and the only webs are made by spiders." Me: "I understand you have some questions about your company's website?" Client: "I have people telling me they've seen the site, but it's not working." Me: "It's not working? You mean parts of it aren't working well for you o…