This thread is so good that I registered just to post. We were working on a public site for an independent phone company in the Midwest. They wanted friendly faces to match each element in the main nav, so we picked a few stock images, including one of an African-American woman wearing an operator's headset. Two days later, the client *faxed* us a copy of the entire site, which they had printed out to examine more carefully. Someone had crossed out the picture of the headset woman and scrawled …